WELCOME Moving Resource Center Group Discount Program Track Your Move Your Personal Assessment & Move Evaluation CityPointe / Cash Reimbursement Program Forms & Reporting Points of Contact

Your Personal Assessment & Move Evaluation Please take just a moment to assess your Armstrong Relocation-United Van Lines move experience--- our mission is to provide every LSU associate with comprehensive relocation services of exceptional value before, during, and after their move. We take careful note of every customer’s comments about our services. We are constantly reviewing our programs and performance, aided by constructive input such as yours. Thank you and we look forward to serving you in the future if the need arises. HOUSEHOLD GOODS MOVE EVALUATION                         Today's Date:9/8/2010 9:52 PM Name:           Date of Delivery:  Click Here if Your Shipment is in Storage Armstrong Customer Service Representatives 1) Were you satisfied with the customer service provided by the Armstrong Relocation Representative? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied 2) Were you satisfied with the moving options for the most efficient use of your funds (if applicable) provided by the Armstrong Relocation representative? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied 3) Did you find the on-line tools (www.lsu-relocation.com) useful? Very Useful Useful Somewhat Useful Not Useful Did not know about the online tools 4) Were claims resolved in a timely manner (within 30 days)? Yes No I had no claims Packers 1) Who packed your items? I did A pack crew packed ALL of my items A pack crew packed PART of my items 2) Promptness of packers: Outstanding Good Needs improvement Poor N/A 3) Care in packing: Outstanding Good Needs improvement Poor N/A 4) Professionalism of packers: Outstanding Good Needs improvement Poor N/A 5) Labeling of Boxes: Outstanding Good Needs improvement Poor N/A Movers at Origin 1) Promptness of Movers Outstanding Good Needs improvement Poor N/A 2) Care of Movers Outstanding Good Needs improvement Poor N/A 3) Professionalism of Movers Outstanding Good Needs improvement Poor N/A 4) Adequate protection of your home against damage Outstanding Good Needs improvement Poor N/A 5) Sofas and upholstered items properly wrapped and padded Outstanding Good Needs improvement Poor N/A Movers at Destination 1) Promptness of Movers Outstanding Good Needs improvement Poor N/A 2) Care of Movers Outstanding Good Needs improvement Poor N/A 3) Professionalism of Movers Outstanding Good Needs improvement Poor N/A 4) Adequate protection of your home against damage Outstanding Good Needs improvement Poor N/A 5) Proper placement and reassembly of your items in your home Outstanding Good Needs improvement Poor N/A Overall Services 1) Overall performance on the move Outstanding Good Needs improvement Poor N/A 2) Would you reccomend Armstrong Relocation to a friend for their moving needs? Yes Probably Maybe No Comments Referred Realtors Please complete this section ONLY if you utilized a referred realtor from Armstrong Relocation and its Citypointe Program. Please rate the realtor at ORIGIN on the following: 1) Professionalism Outstanding Good Needs improvement Poor N/A 2) Customer Service Outstanding Good Needs improvement Poor N/A 3) Knowledge of the Area Outstanding Good Needs improvement Poor N/A 4) Knowledge of the Housing Market Outstanding Good Needs improvement Poor N/A 5) Were you satisfied with the availability of the realtor to meet you? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Please rate the realtor at DESTINATION on the following: 1) Professionalism Outstanding Good Needs improvement Poor N/A 2) Customer Service Outstanding Good Needs improvement Poor N/A 3) Knowledge of the Area Outstanding Good Needs improvement Poor N/A 4) Knowledge of the Housing Market Outstanding Good Needs improvement Poor N/A 5) Were you satisfied with the availability of the realtor to meet you? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied If you sold or bought your home with a referred realtor, were you satisfied with the cash reimbursement benefit? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Comments